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Operational Support Services

Technical support is critical to the day-to-day operations at the utility. Operational Support Services provide expert support for utilities who prefer to run their AMI and smart grid operations in-house. The core of the offering builds on the Support Agreement,… Read more

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Features
  • Active Monitoring Service: Identify problems before they affect your business
  • System Health Check: keep you AMI system in optimal condition
  • Reporting service: tailored, accurate information to support decision-making
  • Integration service: streamline and automate information flow between systems
  • Maintenance service: get expert help to run your system for an agreed time period
  • Database services: solve any database backup, archiving and disaster recovery needs
  • SW/FW update service: experienced experts take care of any software or firmware updates
Availability
  • Europe, the Middle East and Africa