Customer service

Utilities can improve customer service and satisfaction by enabling quick and efficient response to billing enquiries, fault clarification requests and contract management issues, and by engaging customers more – helping them to manage their energy better.

Landis+Gyr’s AMI solution allows utilities to collect and manage time-linked, and even appliance-linked, energy consumption data that can be quickly and easily analyzed to provide greater clarity around energy usage and help consumers understand how to manage their energy better. Consumers can access their data over the phone, over the Internet and through in-home displays. Remote meter disconnects, automatic meter reading and outage/restoration notifications allow utilities to provide first class customer service at minimal cost.