Committed to Quality
Zero Defects Initiative
Landis+Gyr has four essential company values that guide everything we do; customer focus, innovative spirit, trusted partner and committed to quality.
As it relates to the value of being committed to quality, one of our important steps is to drive a cultural change to achieve the goal of “Zero Defects”. Zero Defects is an overall process approach aimed at the reduction of defects through prevention and a key tenant is directed at motivating all our people to prevent mistakes by developing a constant, conscious emphasis on doing their job right, the first time. Zero Defects to us is about defining a performance standard for each Landis+Gyr employee, and the ability to recognize what meets the standard and what doesn't.
Zero Defects describes our clear expectation that when we make commitments at Landis+Gyr, we meet them.
Our customers in the utilities industry expect products and services that deliver the required functionality from day one—without fail. In order to meet this standard, we are dedicated to providing a zero-defect outcome for each element of our product and service portfolio, through its full lifecycle. From concept through design, manufacturing, delivery and service, in every step of our processes, our entire team is focused on delivering the highest quality, to get it right, the first time.
Through the Zero Defects initiative we will achieve Quality Leadership in all our markets, worldwide.
Landis+Gyr would be happy to receive feedback on the Quality performance of the firm’s products and services and will commit full attention towards addressing any issues. You can get in touch at firstname.lastname@example.org.
The theme of our 2016 calendar we chose a vital aspect of our quality management philosophy: a commitment to zero defects. In keeping with our prior efforts, we asked our team around the world to share their individual photographs relevant to the theme of zero defects, and we received over 200 submissions! You are now viewing the 12 winning pictures in the slide show below, illustrating many different aspects and interpretations of the topic of zero defects. From precision engineering on a bridge in Cadiz to a natural engineer at work on its web in Paraná. From a ship threading the needle of a deep canal in Korinthos to a celebration of a 50-year relationship in Curitiba.